CONTACT AND SUPPORT
Useful context leads to faster support.
Never send passwords, verification codes or complete payment details by email.
Product and account issues
Include the platform, page, steps, expected result and actual result. Share only the account information needed to investigate.
- Never send a password or code
- Hide sensitive parts of phone numbers and email addresses
- Hide order numbers and private details in screenshots
Content and rights
Provide the work, page, rights basis and a contact method for attribution, authorization or removal concerns.
- Do not upload private documents publicly
- Keep original rights documents
- State the resolution you are requesting
In-app help
The Android login Help menu includes old phone unavailable, forgot password, online support and other issues.
- An assistant can receive the first message
- A human handoff is available when needed
- Conversation history depends on product account state
Start your next listening journey
Browse in the web app or download Fuyes FM for Android.